Crisis Text Line provides free, nationwide, 24/7 support for people in crisis, all via text message. The service is powered by volunteer Crisis Counselors who work remotely from anywhere on their computer. Crisis Counselors answer texts from people in crisis, and are trained in techniques to bring them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.
The Volunteer Opportunity
The process is as follows:
Step 1: Fill out an application at crisistextline.org/volunteer
Step 2: Consent to a background check
Step 3: Complete a 30-hour web-based training that is led by a Crisis Counselor Coach
Step 4: Take your first shift and start supporting people in crisis!
CTL needs volunteers, especially at night! Texters tend to be in crisis more often at night when the rest of the world is sleeping. No wonder ⅔ of our texter volume happens at night. Our greatest need is during the hours of 10 pm and 6 am EST. Are you a night owl or early riser? Then this is the perfect opportunity for you!
The opportunity to learn and develop your skills in active listening, collaborative problem solving, and crisis management all from the comfort of your home (these skills can help in your personal relationships too!). Many of our Crisis Counselors also highlight Training and their volunteer experience on their resumes and LinkedIn profiles.